BLOG

CrowdCare Visits The AI Summit

Share this 

Share on facebook
Share on twitter
Share on linkedin

CrowdCare will highlight Wysdom, its multi-channel cognitive digital care platform powered by artificial intelligence, as a sponsor of the upcoming AI Summit in London. With many years of operational experience analyzing millions of actual customer questions and a proven ability to answer more than 60% of subscriber questions without human intervention, Wysdom is the market-leading virtual agent targeting telecommunications and financial services companies.

TORONTO, ONTARIO (PRWEB) APRIL 27, 2017

CrowdCare Corporation, provider of the world’s most advanced cognitive digital care solution for the enterprise, will highlight innovation in customer communications as a sponsor of the upcoming AI Summit in London. Powered by artificial intelligence (AI), the company’s Wysdom platform is providing accurate, automated answers to more than 60% of subscriber questions received through multiple digital channels at top telecommunications providers. The platform currently houses more than 85,000 industry-specific questions.

AI Summit attendees are invited to book a demo of CrowdCare’s industry-leading virtual agent by contacting the company at sales(at)crowdcare(dot)com.

“Cognitive virtual agents are top of mind across numerous industries because of the very real customer service and economic benefits they can provide. But like conversational AI chatbots Siri, Alexa and Cortana, enterprise-run virtual agents risk frustrating customers if they cannot understand the context behind a customer’s simple question or if the experience is different from one digital channel to another,” said Ian Collins, co-founder and CEO of CrowdCare. “Solutions like Wysdom offer artificial intelligence as a service for specific industries as opposed to a shared natural language model that co-mingles training data and has difficulty pinpointing the intent behind customer questions. Wysdom is specific to the particular needs of our enterprise clients and our team is continuously improving it for their customer language.”

Venture capitalists that specialize and invest in machine learning startups predict 2017 is the year that most conversational bots over voice and chat will begin to fall out of favour. Also in 2017, Bradford Cross, founding partner at Data Collective, expects to see “breakout successes from a handful of vertically-oriented AI startups solving full-stack industry problems that require subject matter expertise, unique data, and a product that uses AI to deliver its core value proposition.” CrowdCare is one of the fast-growing companies helping to prove this prediction. At the same time, according to Forrester Research, investments in AI are expected to triple in 2017 as companies look to unlock the potential of machine learning.

CrowdCare’s Wysdom platform has spent many years analyzing millions of actual questions from telecommunications subscribers, making it the market’s most effective cognitive virtual agent. It uses natural language processing (NLP) and machine learning to understand customer needs and efficiently provide the information they are seeking via their preferred digital care channels without human intervention.

“We are excited to share our AI innovations with attendees of The AI Summit and demonstrate why organizations that want to create the best automated customer care solutions need a standalone dedicated NLP modeling system that is based on their business and industry,” adds Collins.

“Artificial intelligence is being implemented by leading organizations in a broad range of industries and we are very excited to host CrowdCare alongside key industry names that include IBM Watson, Microsoft, Amazon Alexa, Digitate, Publicis.Sapient and NVIDIA,” said Daniel Pitchford, Commercial Director, The AI Summit.

The AI Summit is being held at Business Design Centre in London from May 9-10, 2017. Additional information is available at http://www.theaisummit.com/london.

Attendees interested in meeting with CrowdCare are invited to contact the company at sales(at)crowdcare(dot)com.

About CrowdCare

CrowdCare offers the world’s most mature multi-channel enterprise digital care solution to deliver fast, effective and personalized answers to customer questions. Telecommunications companies around the world rely on CrowdCare’s Wysdom solution to deliver exceptional automated answers to their customers while increasing satisfaction and loyalty and reducing customer care expenses. With millions of actual customer questions analyzed over many years, Wysdom is the most effective enterprise digital care solution in the market today.

Further Information:

Tony Vlismas
CrowdCare Corporation
tony(at)crowdcare(dot)com

We use cookies to ensure that we give you the best experience on our website. By clicking “I Accept” or if you continue to this site, we will assume that you consent to the use of cookies unless you have disabled them.

Data Scientist

As a Data Scientist, your day-to-day will involve writing queries, building dashboards, and preparing analytical reports about product performance for our clients and the Wysdom.AI team.  You will work with SQL, Tableau, and Python and ML Frameworks/libraries (among other tools) to create stunning visuals showing how Wysdom.AI is making their customers’ experience even better.

Implementation Engineer

As an Implementation Engineer you will be responsible for the solution integration of an enterprise grade conversational AI experience from a technical perspective. You will work closely with the lead solutions architect and be the technical face of the implementation team and lead the customer through the entire implementation cycle. You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.

Solution Architect

As a Solutions Architect within the Client Services team, you act as trusted advisor, responsible for the technical requirements and end to end solutions integration of Wysdom cognitive services within the client’s environment.  You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.

Cognitive Data Specialist

As a Cognitive Data Specialist, you will be responsible for the performance of the AI and quality of the corpus and will focus primarily on the VA training.  You will work with the client as required to ensure corpus is performing in an optimal manner.

Conversational Experience Designer

As a Conversational Experience Designer, you will be responsible for the designs of the overall customer experience, including the end-to-end dialog flows & journeys of the solution ensuring  design leverages  UxD best practices for optimal customer experience.

Conversational AI Specialist

As a Conversational AI Optimization Specialist, your responsibility will be to help drive the success of our solution for our clients. This involves building conversation flows, performing AI training, and partnering with clients to enhance their deployments.

Conversational AI Lead

As a Conversational AI Lead, you will be responsible for leading all Conversational AI program activities.  You will work with all team members to ensure deliverables are completed on time, with high quality and exceeds client expectations and goals.

Program Director

Responsible for the overall success for the client, including the end-to-end delivery and optimization of the solution, you will manage the sales process from pillar to post, including technical and commercial proposals, pipeline management, sales forecasting, and contractual documentation.

David Trotter, Wysdom

David Trotter

SVP, Sales & Marketing

David has 30 years of global sales leadership experience as a collaborative leader who believes in a strong team concept within sales and marketing organizations. David has spent many years working with growth companies and enjoys being face to face with customers and partners to create solutions that have a lasting effect on the customer’s business environment. 


Prior to joining Wysdom, David was the Vice President, Sales at Scalepad, and previously spent 11 years as Vice President for Latin America and Asia Pacific for Absolute Software. He also held senior sales management positions at GE Capital and Clevest.  

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.