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CrowdCare Announces Financing to Support Accelerated Growth as Demand for AI Customer Care Technology Surges

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CrowdCare announces the closing of a Series A financing. Round led by ScaleUp Ventures with participation from Brightspark Ventures and Mantella Venture Partners.

TORONTO, ON (PRWEB) MARCH 16, 2017

CrowdCare Corporation, provider of the world’s most advanced cognitive digital care solution for the enterprise, is pleased to announce the closing of a Series A financing. The round was led by Toronto-based ScaleUP Ventures with participation from Brightspark Ventures and Mantella Venture Partners. As part of the funding, Kevin Kimsa, General Partner and co-founder at ScaleUP Ventures, and Mark Skapinker, Managing Partner and co-founder at Brightspark Ventures, will join the CrowdCare Board of Directors.

The capital infusion will be used to rapidly expand CrowdCare’s global sales, marketing and customer success teams as demand skyrockets for proven artificial intelligence (AI) technology from experienced vendors to revolutionize digital customer care in the telecom industry.

“There is so much talk about the rise of artificial intelligence and its ability to revolutionize digital customer care is extremely exciting. We’ve been watching businesses in this space but it has been difficult to find companies with real operational experience – until we found CrowdCare,” said ScaleUP’s Kevin Kimsa. “The AI-based customer service revolution is picking up steam in the enterprise and we wanted to participate with an investment in the leading company in the space.”

CrowdCare has spent four years training its Wysdom platform and gathering massive amounts of data from large enterprise customers. This has created the most advanced solution to deliver automated customer care, which is essential for organizations to engage digitally with subscribers through their preferred channels while improving overall satisfaction. After analyzing millions of customer questions over the past few years, Wysdom has continuously improved its results and will now satisfy 60% of inbound enquiries. Wysdom continues to learn by analyzing thousands of new questions every day.

ScaleUP is backed by a leadership council of the most accomplished business people in Canada, including executives in banking/finance, communications, technology and top retailers. Each member has pledged financial investment, connections into their organizations or both to the investees of ScaleUP Ventures. The firm’s general partners have been involved in some of the biggest exits in Canadian history.

“We have seen this wave of enterprise AI buying coming for years and have positioned CrowdCare as the premier solution in the space,” said Ian Collins, CEO and co-founder of CrowdCare. “We are delighted that ScaleUP and Brightspark share our view of the market and that Mantella remains so excited by our vision for a multi-channel enterprise bot. The expertise, networks and strategic support of these top entrepreneurial leaders will be invaluable as we scale the business globally and across additional industry verticals.”

Collins continued, “Early adopters of the Wysdom technology have seen huge success in both customer satisfaction and economic benefits in this burgeoning market. CrowdCare plans to quickly double or triple in size to meet this demand. Kevin Kimsa and Mark Skapinker bring tremendous experience in building large, high-performing teams and will be invaluable in this next phase of CrowdCare’s growth.”

About CrowdCare

CrowdCare offers the world’s most mature multi-channel enterprise digital care solution to deliver fast, effective and personalized answers to customer questions. Telecommunications companies around the world rely on CrowdCare’s Wysdom solution to deliver exceptional automated answers to their customers while increasing satisfaction and loyalty and reducing customer care expenses. With millions of actual customer questions analyzed over many years, Wysdom is the most effective enterprise digital care solution in the market today.

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Data Scientist

As a Data Scientist, your day-to-day will involve writing queries, building dashboards, and preparing analytical reports about product performance for our clients and the Wysdom.AI team.  You will work with SQL, Tableau, and Python and ML Frameworks/libraries (among other tools) to create stunning visuals showing how Wysdom.AI is making their customers’ experience even better.

Implementation Engineer

As an Implementation Engineer you will be responsible for the solution integration of an enterprise grade conversational AI experience from a technical perspective. You will work closely with the lead solutions architect and be the technical face of the implementation team and lead the customer through the entire implementation cycle. You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.

Solution Architect

As a Solutions Architect within the Client Services team, you act as trusted advisor, responsible for the technical requirements and end to end solutions integration of Wysdom cognitive services within the client’s environment.  You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.

Cognitive Data Specialist

As a Cognitive Data Specialist, you will be responsible for the performance of the AI and quality of the corpus and will focus primarily on the VA training.  You will work with the client as required to ensure corpus is performing in an optimal manner.

Conversational Experience Designer

As a Conversational Experience Designer, you will be responsible for the designs of the overall customer experience, including the end-to-end dialog flows & journeys of the solution ensuring  design leverages  UxD best practices for optimal customer experience.

Conversational AI Specialist

As a Conversational AI Optimization Specialist, your responsibility will be to help drive the success of our solution for our clients. This involves building conversation flows, performing AI training, and partnering with clients to enhance their deployments.

Conversational AI Lead

As a Conversational AI Lead, you will be responsible for leading all Conversational AI program activities.  You will work with all team members to ensure deliverables are completed on time, with high quality and exceeds client expectations and goals.

Program Director

Responsible for the overall success for the client, including the end-to-end delivery and optimization of the solution, you will manage the sales process from pillar to post, including technical and commercial proposals, pipeline management, sales forecasting, and contractual documentation.

David Trotter, Wysdom

David Trotter

SVP, Sales & Marketing

David has 30 years of global sales leadership experience as a collaborative leader who believes in a strong team concept within sales and marketing organizations. David has spent many years working with growth companies and enjoys being face to face with customers and partners to create solutions that have a lasting effect on the customer’s business environment. 


Prior to joining Wysdom, David was the Vice President, Sales at Scalepad, and previously spent 11 years as Vice President for Latin America and Asia Pacific for Absolute Software. He also held senior sales management positions at GE Capital and Clevest.  

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.