CrowdCare adds Facebook messenger support to award winning Wysdom self-care solution
June 15, 2016 (Toronto, ON) – CrowdCare, provider of the world’s most advanced artificial intelligence based digital care solutions, has launched its Facebook Messenger interface to allow customers to chat with companies through Messenger and receive rich personalized answers from the Wysdom Platform.
Many customers prefer connecting with brands through Facebook Messenger rather than calling customer service numbers but they currently get a simple bot experience or are chatting with a live rep from the brand’s contact center. By adding the Wysdom AI solution behind Messenger, brands are able to answer very complex questions from customers without having to escalate the case to a live rep.
“The proliferation of chatbots has opened up a massive new opportunity for Artificial Intelligence based customer service solutions like Wysdom” says Ian Collins, CEO and co-founder of CrowdCare. “Until now, most chatbot solutions were very shallow, only allowing the simplest of conversations to take place, like ordering a taxi, flowers or pizza, but customers expect much more and a solution like Wysdom can deliver answers to very complex questions.”
CrowdCare started working in the conversational economy 2 years ago with WeChat, one of the world’s most advanced messaging platforms based in China , and has been enhancing Wysdom’s dialog capabilities ever since. The Wysdom AI solution includes a full turnkey service that continuously analyzes customer conversations and trains the AI every day to add more solutions for customers.
CrowdCare will continue to add leading messaging services to the Wysdom Platform including iMessage, WhatsApp and Kik. Full support for messaging apps will help keep Wysdom customer satisfaction numbers far above industry norms. For decades customers have been frustrated with old fashioned IVR solutions and messaging apps are filling a massive void where customers want to contact brands but hate the thought of an IVR interface.
CrowdCare is a fast-growing technology company using the latest artificial intelligence technology to deliver the best self-care experiences. By providing the world’s most advanced AI based support solutions, CrowdCare helps its enterprise customers increase satisfaction and lower service costs. Wysdom, CrowdCare’s flagship product, is a full turnkey solution incorporating the latest in AI technologies that supports the entire customer self-care experience across all contact channels. When customers ask a question through a product powered by Wysdom, context from billing, network and device data is combined with the power of AI to deliver instant actionable answers, specifically relevant to each user.