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CrowdCare Adds Facebook Messenger Support To Wysdom

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CrowdCare adds Facebook messenger support to award winning Wysdom self-care solution

June 15, 2016 (Toronto, ON) – CrowdCare, provider of the world’s most advanced artificial intelligence based digital care solutions, has launched its Facebook Messenger interface to allow customers to chat with companies through Messenger and receive rich personalized answers from the Wysdom Platform.

Many customers prefer connecting with brands through Facebook Messenger rather than calling customer service numbers but they currently get a simple bot experience or are chatting with a live rep from the brand’s contact center.  By adding the Wysdom AI solution behind Messenger, brands are able to answer very complex questions from customers without having to escalate the case to a live rep.

“The proliferation of chatbots has opened up a massive new opportunity for Artificial Intelligence based customer service solutions like Wysdom” says Ian Collins, CEO and co-founder of CrowdCare.  “Until now, most chatbot solutions were very shallow, only allowing the simplest of conversations to take place, like ordering a taxi, flowers or pizza, but customers expect much more and a solution like Wysdom can deliver answers to very complex questions.”

CrowdCare started working in the conversational economy 2 years ago with WeChat, one of the world’s most advanced messaging platforms based in China , and has been enhancing Wysdom’s dialog capabilities ever since.  The Wysdom AI solution includes a full turnkey service that continuously analyzes customer conversations and trains the AI every day to add more solutions for customers.

CrowdCare will continue to add leading messaging services to the Wysdom Platform including  iMessage, WhatsApp and Kik.  Full support for messaging apps will help keep Wysdom customer satisfaction numbers far above industry norms.  For decades customers have been frustrated with old fashioned IVR solutions and messaging apps are filling a massive void where customers want to contact brands but hate the thought of an IVR interface.

About CrowdCare

CrowdCare is a fast-growing technology company using the latest artificial intelligence technology to deliver the best self-care experiences. By providing the world’s most advanced AI based support solutions, CrowdCare helps its enterprise customers increase satisfaction and lower service costs. Wysdom, CrowdCare’s flagship product, is a full turnkey solution incorporating the latest in AI technologies that supports the entire customer self-care experience across all contact channels. When customers ask a question through a product powered by Wysdom, context from billing, network and device data is combined with the power of AI to deliver instant actionable answers, specifically relevant to each user.

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Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.