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CrowdCare’s Wysdom Self-Care Platform Now Supporting Multiple Languages

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CrowdCare Corporation, provider of the world’s most advanced contextual self-care solutions for connected devices, is pleased to announce they have launched a multi-language module to enable mobile carriers to provide advanced multi-lingual self service for their customers.

Starting with the rollout of French for one of Canada’s leading mobile brands, Fido, the Wysdom platform provides multilingual support for the global Internet of Things (IoT). Providing exceptional customer experience continues to be paramount for mobile carriers. With current self-care tools not answering customers’ care and support questions, carriers are looking at new self-care initiatives to change the way self service is delivered.

With Wysdom self-care platform powering their self service apps, carriers deliver the customer care experience their customers want with instant access to personalized information by doing a quick search on their smartphone. By adding context from customer data to the latest in natural language processing technologies, Wysdom delivers highly qualified answers without the customer doing an extensive online search for the relevant information or call/chat with a care agent.

“Given the international nature of the Internet of Things we have designed the Wysdom platform from the ground up to support multiple languages”, says Ian Collins, CEO and Co-founder of Crowdcare. “It’s great to see this next step in the evolution of the platform by enabling our multi-language module and watch it answer real questions from customers in more than one language. Our efforts at CrowdCare are more globally focused in 2016 and this multi-language capability will help us to support customers around the world”.

About CrowdCare

CrowdCare is a fast growing technology company committed to creating the best customer self-care experiences on the planet. By providing the world’s most advanced care and support solutions for connected devices, CrowdCare helps mobile carriers and IoT providers increase customer satisfaction and lower their service costs. Wysdom software provides cognitive self care by adding context to the the power of Natural Language Processing (NLP) to deliver instant actionable answers, specifically relevant to each user.

 

 

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Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.