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CrowdCare To Launch Wysdom 2.0 Self-Care Platform at Mobile World Congress

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Latest release pairs real-time device checkup based on thousands of actual customer questions with natural language self-care.

CrowdCare Corporation today announced the release of Wysdom 2.0, featuring the most recent enhancements to CrowdCare’s context-enhanced natural language self-care solution designed to enable service providers to deliver a great support experience for the Internet of Things (IoT). The Wysdom platform allows wireless operators to deliver an enhanced support experience to subscribers through a mobile app while diverting a large percentage of contacts away from traditional contact centers.

Now with millions of users CrowdCare’s Wysdom platform has the scale to provide consumers with personalized answers based on their exact situation. Using past customer questions as guidance the latest Wysdom app can predict what you’re likely to ask and delivers answers before the question is entered. This is a new level of convenience and allows customers to avoid calling, chatting or dealing with frustratingly static self-care solutions.

The proactive check-up in Wysdom 2.0 taps into the ever expanding proprietary Wysdom knowledge base, which means the suggestions are updated in real time and customers won’t be stuck with information that is out of date or irrelevant. These new features are based on both enhanced Natural Language Processing technology in the Wysdom server and new processes that allow the CrowdCare team to add new articles almost immediately.

“Continuous analysis of a stream of real customer questions is the key to this level of service”, says Ian Collins, CEO and co-founder of CrowdCare, “by listening closely to what customers are actually asking and feeding that back into the system we have the ability to create a checkup that covers service, account, billing and technical questions and is always up to date with the latest issues affecting customers”.
The Wysdom platform is delivered to wireless operators as a white labeled solution, typically deployed as an enhanced self-care tool within the operator’s MyAccount app. The Wysdom platform can be hosted in the cloud or deployed locally depending on operator needs.

“By supplementing our Natural Language Processing technology with context from thousands of machine read data points we are able to reach a level of personalization not possible with NLP alone” says Jeff Brunet, President and co-founder of CrowdCare, “putting all this into the hands of customers in the form of a “context aware” self-care app just made perfect sense to us.”

Visit CrowdCare at Mobile World Congress in the Ontario Pavilion located in Hall 7, Stand 7151.

About CrowdCare

CrowdCare was founded in 2012 by serial entrepreneurs Ian Collins and Jeff Brunet leading a team of wireless industry veterans with the mission to radically improve self-care so customers can get fast, accurate answers about the technology in their lives. CrowdCare’s Wysdom platform is a context-enhanced natural language self-care solution enabling service providers to deliver a great customer experience while drastically reducing support costs. By using machine-read data from mobile devices and other sources combined with natural language processing, Wysdom allows customers to ask questions anywhere, anytime and get immediate, relevant answers that are unique to the customer’s device, thus providing real-time context-based self-care for the connected world. CrowdCare has initially deployed this platform to answer the 10 billion annual questions smartphone customers are asking today, with the plan to expand support to all Internet of Things (IoT) devices. Wysdom is primarily delivered as a white labeled solution but is also available from the Google Play Store and iTunes App Store. For more information visit: www.wysdom.com.

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Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

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Karthik Balakrishnan

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Nitin Singhal

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Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.