Delight your customers
with smarter virtual agents

Virtual agents can always get better. Unleash our team of experts on your conversational AI strategy and have it optimized for increased satisfaction, revenue generation, and cost savings.

Some of the companies that trust Wysdom with their virtual agent operations

Accelerate the speed and quality of your virtual agent program

Benefit from higher-performing, lower-cost virtual agents

Rapidly improve virtual agent performance metrics

Truly understand why people reach out to your contact centre

Our solutions

Wysdom is a conversational AI optimization platform and service that enables higher performing, lower cost virtual agents on any framework, continually learning and delivering high-quality customer experiences.

Virtual Agent Implementation

Leverage Wysdom’s breadth and depth of experience, industry templates, and KPI guarantees to be quickly up and running on the bot framework of your choice.

Virtual Agent Tune-Ups

Soup-up your virtual agent with Tune-Up services done by experts using specialized AI diagnostics tools and training data to fix issues.

Virtual Agent Operations

Fully outsource your conversational AI needs to a multi-expertise team working to optimize the customer experience for your AI applications.

Conversation Analytics

Built specifically for analysis of customer messaging, Conversation Analytics offers the fastest, most accurate and detailed topic breakdowns identified by AI.

Expertise in all the top messaging platforms, including:

Genesys
Using a different messaging platform? Contact us

The Wysdom difference

Actionable insights

From behavioural analytics to training data and response diagnostics, Wysdom identifies customer experience breakdowns and highlights the causality chain of events, the root cause of your bot’s inability to handle customer requests, and tasks to improve virtual agent performance.

Domain-expertise

Depth of experience and expertise in large-scale enterprise deployments, implementing and optimizing conversational AI, managing compliance and risk, and collecting data across highly regulated industries including banking, telecom, retail, utilities, financial services, and more.

A trusted partner

When you partner with us, you get assigned a team of specialists in different fields, trained on dozens of specialized bot optimization tools ready to help meet your objectives.

Constant learning

Our insights offer learnings that can be shared across your business teams while continually enhancing the virtual agent’s algorithmic performance, journey maps, and digital assets, to ensure you maximize your investment in AI.

AI is changing the face of customer experience

Lightning-fast support. Instant access to personalized advice. 
Answers to questions 24/7. All at a fraction of the cost.

You can:

  • Uncover insights based on what your customers are asking
  • Improve the customer experiences on any channel
  • Offload AI management to our team of expert linguists, developers and strategists

Your customers can:

  • Get quick answers to questions, 24/7
  • Enjoy personalized, concierge-like service
  • Buy, engage, search, inquire and learn
  • Seamlessly transfer between AI and human

News and advice from the Words of Wysdom blog

Let’s supercharge your virtual agent program together

 

From implementation and tune-ups on any platform, to fully-managed virtual agent operations, we’re ready to help.

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.