Delight your customers with smarter virtual agents

Virtual agents can always get better. Unleash our team of experts, optimization tools and library of AI data on your conversational AI strategy and have it optimized for increased satisfaction, revenue generation, and cost savings.

Some of the companies that trust Wysdom with their virtual agent operations

Accelerate the speed and quality of your virtual agent program

Benefit from higher-performing, lower-cost virtual agents

Rapidly improve virtual agent performance metrics

Understand why people reach out to your contact centre

Our solutions

Wysdom is a conversational AI operations company that enables higher performing virtual agents on any VA platform, continually learning and delivering high-quality customer experiences.

Virtual Agent Implementation

Leverage Wysdom’s breadth and depth of experience, industry templates, and KPI guarantees to get up and running quickly on the bot platform of your choice.

Virtual Agent Tune-Ups

Soup-up your virtual agent with Tune-Up services done by experts using specialized AI diagnostics tools and AI training data to fix issues.

Virtual Agent Operations

Fully outsource your conversational AI needs to a team with cross functional expertise working to optimize the customer experience for your AI applications.

Conversation Analytics

Built specifically for analysis of customer messaging, Conversation Analytics offers the fastest, most accurate and detailed topic breakdowns identified by AI.

Expertise in all the top virtual agent platforms including:

Using a different messaging platform? Contact us.

The Wysdom Difference

Actionable Insights

From behavioural analytics to training data and response diagnostics, Wysdom identifies customer experience breakdowns and highlights the causality chain of events, the root cause of your bot’s inability to handle customer requests, and tasks to improve virtual agent performance.

Domain Expertise

Depth of experience and expertise in large-scale enterprise deployments, implementing and optimizing conversational AI, managing compliance and risk, and collecting data across highly regulated industries including banking, telecom, retail, utilities, financial services, and more.

A Trusted Partner

When you partner with us, you get assigned a team of specialists in different fields, trained on dozens of specialized bot optimization tools ready to help meet your objectives.

Constant Learning

Our insights offer learnings that can be shared across your business teams while continually enhancing the virtual agent’s algorithmic performance, journey maps, and digital assets, to ensure you maximize your investment in AI.

AI is changing the face of customer experience

Lightning-fast support, instant access to personalized advice, and answers to questions 24/7. All at a fraction of the cost.

You can…

Uncover insights based on what your customers are asking

Asset 72@2x

Improve the customer experiences on any channel

Offload AI management to our team of expert linguists, developers and strategists.

Your customers can…

Enjoy personalized, concierge-like service

Buy, engage, search, inquire and learn

Seamlessly transfer between AI and human

Great Virtual Agent require 3 things

VA Experts

Leverage Wysdom breadth and depth of experience to understand your needs, get up and running fast, continuously improve on the bot platform of your choice.

Operations Tools

You want great visibility into the performance of your bots. Wysdom's operations tools will process massive volumes of conversation data, detect patterns, analyze customer behaviour and sentiment and identify issues.

Data

Data is the oil of AI. Conversational AI needs a continuous stream of curated training data to keep learning how to deliver value to your customer.

Data Scientist

As a Data Scientist, your day-to-day will involve writing queries, building dashboards, and preparing analytical reports about product performance for our clients and the Wysdom.AI team.  You will work with SQL, Tableau, and Python and ML Frameworks/libraries (among other tools) to create stunning visuals showing how Wysdom.AI is making their customers’ experience even better.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Implementation Engineer

As an Implementation Engineer you will be responsible for the solution integration of an enterprise grade conversational AI experience from a technical perspective. You will work closely with the lead solutions architect and be the technical face of the implementation team and lead the customer through the entire implementation cycle. You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.

Program Director

Responsible for the overall success for the client, including the end-to-end delivery and optimization of the solution, you will manage the sales process from pillar to post, including technical and commercial proposals, pipeline management, sales forecasting, and contractual documentation.

Conversational AI Lead

As a Conversational AI Lead, you will be responsible for leading all Conversational AI program activities.  You will work with all team members to ensure deliverables are completed on time, with high quality and exceeds client expectations and goals.

Conversational AI Specialist

As a Conversational AI Optimization Specialist, your responsibility will be to help drive the success of our solution for our clients. This involves building conversation flows, performing AI training, and partnering with clients to enhance their deployments.

Conversational Experience Designer

As a Conversational Experience Designer, you will be responsible for the designs of the overall customer experience, including the end-to-end dialog flows & journeys of the solution ensuring  design leverages  UxD best practices for optimal customer experience.

Cognitive Data Specialist

As a Cognitive Data Specialist, you will be responsible for the performance of the AI and quality of the corpus and will focus primarily on the VA training.  You will work with the client as required to ensure corpus is performing in an optimal manner.

Solution Architect

As a Solutions Architect within the Client Services team, you act as trusted advisor, responsible for the technical requirements and end to end solutions integration of Wysdom cognitive services within the client’s environment.  You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.