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Measure the quality & impact of your conversational bot

Game changing insights that help you know, and communicate, that conversational AI is your best agent – delivering automated resolutions, and great customer experiences, all for the best possible cost.

Operations Center

Find and improve performance gaps with conversational AI analytics

Prioritize bot improvements with a deep understanding of the trends and patterns found within every conversation.

Chatbot Services

Need help to improve your conversational bot? We've got you.

In addition to our Operations Center onboarding services, we have the team, tools, and experience to help you build, launch, and scale a chatbot program with impact.


Why do chatbots suck?

Click the link to watch the video from CEO, Ian Collins, about why chatbots suck, why it’s not your fault, and the chatbot analytics you need to fix the problem.

Chatbot Heroes

Fast moving chatbot teams rely on Wysdom to improve bot performance

“Operations Center is instrumental in our bot strategy. It makes it easy to fix performance gaps because we can see the full conversation, starting with the bot all the way to live agent, plus we have access to all the transcripts.”
Chase Pavlu
Staff Manager – Software Engineering, Windstream
“The Operations Center is our go-to for driving continuous improvement in our chatbot. The insights are reliable, and make it easy to know where our customers require support to find the answers they need. It helps us quickly zero in and correct issues for a better customer experience.”
Tawsif Saleheen
Manager, WFO and Operational Effectiveness
Latest Articles
Image of 2 men and 1 women in a business setting with text: How 3 digital leaders navigate chatbot optimization blog
Discover insider insights from 3 companies, including Windstream, on creating exceptional conversational bots for customer service. Read the takeaways here.
Image of woman working on laptop with text ‘The Neglected Metric: Calculating the True Cost of Automated Conversations’
As conversational bots continue their rapid evolution toward being an efficient means to deliver self-serve customer support, it begs the question: how much are we paying for each automated conversation?
3 chatbot characters. Text: 3 reasons why you should attend VOICE & AI 2023. Read the article.
Experience VOICE & AI 2023, the premier conference for Conversational and Generative AI where Wysdom is thrilled to be a Bronze sponsor. In this blog, we present the top 3 reasons why you should join us in Washington DC on September 5 - 7.

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