Delight your customers with smarter virtual agents
Virtual agents can always get better. Unleash our team of experts, optimization tools and library of AI data on your conversational AI strategy and have it optimized for increased satisfaction, revenue generation, and cost savings.
Some of the companies that trust Wysdom with their virtual agent operations
Accelerate the speed and quality of your virtual agent program
Benefit from higher-performing, lower-cost virtual agents
Rapidly improve virtual agent performance metrics
Understand why people reach out to your contact centre
Our solutions
Wysdom is a conversational AI operations company that enables higher performing virtual agents on any VA platform, continually learning and delivering high-quality customer experiences.
Leverage Wysdom’s breadth and depth of experience, industry templates, and KPI guarantees to get up and running quickly on the bot platform of your choice.
Soup-up your virtual agent with Tune-Up services done by experts using specialized AI diagnostics tools and AI training data to fix issues.
Fully outsource your conversational AI needs to a team with cross functional expertise working to optimize the customer experience for your AI applications.
Built specifically for analysis of customer messaging, Conversation Analytics offers the fastest, most accurate and detailed topic breakdowns identified by AI.
Expertise in all the top virtual agent platforms including:
The Wysdom Difference
From behavioural analytics to training data and response diagnostics, Wysdom identifies customer experience breakdowns and highlights the causality chain of events, the root cause of your bot’s inability to handle customer requests, and tasks to improve virtual agent performance.
Depth of experience and expertise in large-scale enterprise deployments, implementing and optimizing conversational AI, managing compliance and risk, and collecting data across highly regulated industries including banking, telecom, retail, utilities, financial services, and more.
When you partner with us, you get assigned a team of specialists in different fields, trained on dozens of specialized bot optimization tools ready to help meet your objectives.
Our insights offer learnings that can be shared across your business teams while continually enhancing the virtual agent’s algorithmic performance, journey maps, and digital assets, to ensure you maximize your investment in AI.
AI is changing the face of customer experience
Lightning-fast support, instant access to personalized advice, and answers to questions 24/7. All at a fraction of the cost.
You can…
Uncover insights based on what your customers are asking
Improve the customer experiences on any channel
Offload AI management to our team of expert linguists, developers and strategists.
Your customers can…
Enjoy personalized, concierge-like service
Buy, engage, search, inquire and learn
Seamlessly transfer between AI and human
From the Words of Wysdom Blog
Many call centre executives in enterprise struggle with the lack of visibility into the reasons customers contact them. This is usually the culprit of handling
Choosing to implement a Conversational AI strategy within your organization is not an easy process – it requires diligence, preparation, and validation from a variety
Wysdom is proud to announce a $20 million project to develop a new digital wellness platform called Wellbeing.AI as part of Canada’s Digital Technology Supercluster.
Let’s supercharge your virtual agent together.
With outstanding customer experience being the most important differentiator, make sure your virtual is the one leaving the competition in the dust. Wysdom can rapidly implement a virtual agent on any platform, perform a tune-up on an existing virtual agent, or fully operate it on your behalf so it delights customers every time. Now that’s real Wysdom.
Wysdom is a conversational AI operations company that enables higher performing, lower cost conversational virtual agents, continually learning and delivering high-quality customer experiences.
VP, Product & Analytics
Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.
VP, Optimization & Delivery
Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America.
Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.
SVP, Sales
Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.
Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.
Chief Engineering Officer, Co-Founder
With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.
Chief Technology Officer
Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.
Chief Operating Officer
Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients.
Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.
President, Co-Founder
Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI.
His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP.
Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.
CEO, Co-Founder
Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI.
Ian invests, mentors, and sits on the boards of several startups in the Toronto area.