Improve the quality & performance of your conversational bot

Game changing conversation data and insights to quickly learn how to upgrade experiences, automate more, and deliver cost-saving resolutions.

Wysdom is the top choice for chatbot teams looking to boost bot performance

Operations Center

Find and improve performance gaps with chatbot analytics

Prioritize bot improvements with a deep understanding of the trends and patterns found within every conversation.

Chatbot Services

Need help to improve your conversational bot? We've got you.

In addition to our Operations Center onboarding services, we have the team, tools, and experience to help you build, launch, and scale a chatbot program with impact.

Virtual Agent Implementation

Rapid virtual agent implementation on any of the top bot platforms.

Virtual Agent Operations

Managing the day-to-day for some of the largest brands in North America and Europe since 2012.

Virtual Agent Tune-Ups

Turn an ordinary bot into a supercharged one in no time with a quick tune-up.

Video

Why do chatbots suck?

Click the link to watch the video from CEO, Ian Collins, about why chatbots suck, why it’s not your fault, and the chatbot analytics you need to fix the problem.

Chatbot Heroes

Fast moving chatbot teams rely on Wysdom to improve bot performance

“Operations Center is instrumental in our bot strategy. It makes it easy to fix performance gaps because we can see the full conversation, starting with the bot all the way to live agent, plus we have access to all the transcripts.”

Chase Pavlu

Staff Manager – Software Engineering, Windstream

“The Operations Center is our go-to for driving continuous improvement in our chatbot. The insights are reliable, and make it easy to know where our customers require support to find the answers they need. It helps us quickly zero in and correct issues for a better customer experience.”

Tawsif Saleheen

Manager, WFO and Operational Effectiveness